[A12236063]Metrics for Service Management [ペーパーバック] Brooks, Peter
Service Operations Management: Improving Service Delivery,Operations Management (Business Success): Oliver, Peter, Reads, Concise: 9781539466437: Amazon.com: Books,What's New in IBM Copy Services Manager 6.3.1,Accessing your IBM Support Account - PacGenesis,Service - Customer Portal - Create RMA